VitalTrax, LLC, d/b/a PatientWing, together with its subsidiaries, affiliates, and related entities (hereinafter referred to as “PatientWing,” “us,” “we,” “our,” or “Company”) have created this Privacy Policy to apply to all users of this website, mobile applications, and all digital assets contained or offered therein (collectively, our “Services”). This Privacy Policy describes, among other things, the types of information we collect from you when you use our Services, how we use it, and how you can access your information.
The Company will at times collect, maintain, use, and share your information as is necessary to provide services to you, meet certain business needs and functions, and comply with laws and regulations. This Privacy Policy is integrated into our Terms & Conditions of Use (“Terms & Conditions”).
If you are based in the European Union (EU), the European Economic Area (“EEA”), which includes all EU countries, or the United Kingdom (UK), this Privacy Policy serves as notice of how we process your Personal Data (defined below) for which we are a Controller (defined below). Please see the Notice to Individuals in the European Economic Area and the UK below for your EU privacy rights, which supplements the Privacy Policy as to users located in the EU, EEA, or UK only. If we require your consent, we will request it formally, in adherence to applicable data protection laws.
By using the Services and providing us with your Information (defined below), you agree to the practices described in this Privacy Policy and Terms & Conditions referenced below and to the updates to these policies posted here from time to time. By using our Services, you consent to these policies. If you have any privacy or data use concerns, please contact us as set out below in the Contact Us section.
I. WHO WE ARE AND WHAT WE DO
Clinical trials are a fundamental part of medical research that look at new ways to prevent, detect, or treat disease. Participating in clinical research helps doctors and researchers learn more about disease and improve health care for people in the future. PatientWing provides a platform that connects clinical trial candidates and users to researchers and doctors who are running clinical trials to help discover new treatments for diseases and to advance medicine. This site is a clinical trial site that we provide on behalf of the Clinical Research Sites and sponsors that we work with. For a listing of the US Clinical Research Sites and Sponsors we partner with, please click here [URL]. For a listing of the EU/UK Clinical Research Sites and Sponsors we partner with, please click here [URL]. While PatientWing connects you with the Clinical Research Sites running clinical trials, we do not host or run any clinical trials ourselves.
II. INFORMATION WE COLLECT ABOUT YOU
We may collect the following types of Information, which are described in more detail below: (A) information you provide to us, (B) information we automatically collect, and (C) information we receive from third parties. All of the information listed in (A)–(C) above, is detailed below, and hereinafter referred to as “Information.”
A. Information You Provide to Us:
In using our Services, you may provide us with Information, including, without limitation:
III. HOW WE USE YOUR INFORMATION
A. Use and Purpose of Processing Your Information
We use and process your Information above for things that may include, but are not limited to, the following:
We may also use Information that has been de-identified and/or aggregated for purposes not otherwise listed above.
We may share your Information as disclosed at the time you provide your Information, as set forth in the Privacy Policy and in the following circumstances:
We do not sell your Information.
IV. LINKS TO OTHER WEBSITES
Our Services may contain links to other websites or services that are not owned or controlled by us, including links to Social Media Platforms, or may redirect you off our Services to other websites for information, other services, to receive special offers, or for transactions or purchases. We are not responsible for the privacy and security practices of those websites or the information they may collect (which may include IP address). You should contact such third parties directly to determine their respective privacy policies. Links to any other party’s website or content do not constitute or imply an endorsement or recommendation by us of the linked website and/or content. We also have no control over websites that link to our Services.
V. INFORMATION SECURITY AND DATA RETENTION
We use commercially reasonable measures to protect Information we receive from misuse, acquisition, deletion, or unauthorized access or disclosure. We have controls in place designed to secure and safeguard such Information, however, you should assume that no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure. Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Information or private communications will always remain private or secure. We do not guarantee that your Information will not be misused by third parties. We are not responsible for the circumvention of any privacy settings or security features. You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.
If you believe that your Information has been accessed or acquired by an unauthorized person, you must promptly Contact Us so that necessary measures can quickly be taken.
VI. DATA RETENTION
We will retain your Information for as long as needed to provide you with the Services. If you wish to request that we no longer use your Information to provide you with the Services, please contact us at privacy@patientwing.com. We will retain and use your Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In accordance with our routine record keeping, we may delete certain records that contain Information you have submitted to us. We are under no obligation to store such Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.
VII. CONSENT
By submitting your Information to us, you agree that we may collect, use, and disclose such Information as set forth in this Privacy Policy and as permitted or required by law. If you wish to withdraw consent, please see the Contact Us section below.
VIII. HOW WE WILL CONTACT YOU
You agree that we, our affiliates, and/or our third-party service providers with whom we collaborate and contract, may communicate with you via telephone or electronic messages, including email or text message, for example, to send you Information relating to our or our Partners’ products and services for which we are contracted that we think may be of interest to you, communicate with you about upcoming events, relevant clinical trials, information, and other news about services or products offered by us or our partners.
IX. YOUR CHOICES
By using our Services, you agree that we may contact you by telephone as set forth herein. If you do not want to receive phone calls, you may Contact Us.
By using our Services, you agree that we may contact you by email as set forth herein. If you do not want to receive marketing emails from us, you may click on the “unsubscribe” link in the email to unsubscribe and opt-out of marketing email communications or Contact Us.
By using our Services, you agree to be reached by text message or SMS message. If you no longer want to receive text messages from us, reply STOP (or as otherwise instructed) in the text message or Contact Us.
By using our services, you agree to be reached through another method of communication deemed relevant or helpful, such as other electronic communications or physical mail. If you do not want to receive Other communications, you may Contact Us.
You may be able to change the privacy settings of your mobile device at any time to turn off the sharing of this location Information with our Services. If you choose to turn off location services, this could affect certain features of our Services. If you have specific questions about the privacy settings of your device, we suggest you contact the manufacturer of your device or your mobile service provider for help.
You may have the right, under applicable law, to limit some but not all of the sharing of your Information.
To the extent other state laws provide users with additional data subject rights, those rights may be honored by the Company following proper authentication and verification. Please see the Contact Us section below for more information.
Our Services are intended only for users over the age of thirteen (13). By using our Services, you agree that you are thirteen (13) years or older. If we have actual knowledge that a user is under thirteen (13) (or a higher age threshold where applicable) and has provided us with Information, we will take steps to comply with any applicable legal requirement to remove such Information. Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of thirteen (13).
This section applies only to individuals coming to our Services from within the European Union (EU), the European Economic Area (EEA), and the UK, and only if we collect through the Services any Information from you that is considered “Personal Data,” as defined in the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Personal Data includes any information relating to an identified or identifiable natural person, who could be identified either directly or indirectly by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person (which may include some or all your Information as defined in this Privacy Policy).
Contact Details:
Email: privacy@patientwing.com
Call us: 610-589-0515
Write us: VitalTrax, LLC
Attn: Data Protection Officer
3675 Market St.
PatientWing – Suite 200
Philadelphia, PA 19104
To the extent the GDPR and Data Protection Act 2018 apply, and we hold your Information, you may request that we:
You may also revoke your consent for processing of your Information. If you wish to object to the use and processing of your Information or withdraw consent to this Privacy Policy, you can contact us in the following ways:
Email: privacy@patientwing.com
Call us: 610-589-0515
Write us: VitalTrax, LLC
Attn: Data Protection Officer
3675 Market St.
PatientWing – Suite 200
Philadelphia, PA 19104
The requests above will be considered and responded to in the time-period stated by applicable law. Note, certain Information may be exempt from such requests. We may require additional Information from you to confirm your identity in responding to such requests.
You have the right to lodge a complaint with the supervisory authorities applicable to you and your situation, although we invite you to contact us with any concern as we would be happy to try and resolve it directly. Please contact us at:
Email: privacy@patientwing.com
Call us: 610-589-0515
Write us: VitalTrax, LLC
Attn: Data Protection Officer
3675 Market St.
PatientWing – Suite 200
Philadelphia, PA 19104
The lawful basis for our processing of your Personal Data will depend on the purposes of the processing. For most Personal Data processing activities covered by this Privacy Policy, the lawful basis is that the processing is necessary for our legitimate business interests. Where we process Personal Data in relation to a contract, or a potential contract, with you, the lawful basis is that the processing is necessary for the performance of our contract with you or to take steps at your request prior to entering into a contract. If we are required to share Personal Data with law enforcement agencies or other governmental bodies, we do so on the basis that we are under a legal obligation to do so. We will also use consent as the legal basis where we deem appropriate or to the extent required by applicable law, for example, before we collect precise location data from your mobile device.
Depending on what Personal Data we collect from you and how we collect it, we may also rely on various grounds for processing your Personal Data, including the following reasons:
If the processing of your Information is based on your consent, the GDPR and Data Protection Act 2018 also allows users the right to access, revoke or modify your consent at any time. Please see the CONTACT US section below to review or modify your consents.
We are operated in the United States, and we may use service providers based in the United States to operate our business and our relationship with you. Please be aware that Information, including your Personal Data, that we collect will be transferred to, stored, and processed in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen. We maintain measures to address the transfer of your Personal Data between our group companies and between us and our third-party providers in accordance with applicable data protection laws and regulations.
We will retain your Information for as long as needed for the purposes described in this Privacy Policy. More specifically, the time we maintain your Information depends on the following factors:
Regardless of our reason for retaining your information, we delete all Information in accordance with our routine record keeping policies.
We reserve the right to change, modify, or amend this Privacy Policy at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements, or other purposes. If we modify our Privacy Policy, we will update the “Effective Date” and such changes will be effective upon posting. It is your obligation to check our current Privacy Policy for any changes.
If you have any questions about this Privacy Policy or the Information, we have collected about you, please contact us at the following:
Email: privacy@patientwing.com
Call us: 610-589-0515
Write us: VitalTrax, LLC
Attn: Data Protection Officer
3675 Market St.
PatientWing – Suite 200
Philadelphia, PA 19104
Last Updated on Oct 28, 2022